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Home Hardware Return Policy

Our goal is to ensure you receive the best products for your needs. If you are not completely satisfied with your in-store or online purchase, in most cases, you can return it for a refund within 90 days of purchase, unused and in its original packaging with your original receipt. See the full Home Hardware Return Policy for details.

Note: The use of ‘Home Hardware stores’ refers to all Home Hardware, Home Hardware Building Centre and Home Building Centre bannered stores. 

In-Store Purchases: Home Hardware Returns Policy 

Home Hardware stores will accept the return of most unused, regularly stocked merchandise for refund or exchange within 90 days of purchase provided it is unused, undamaged, in its original packaging and accompanied by the original bill of sale.  

Terms and Conditions: 

Online Purchases: Home Hardware Returns Policy 

Most unused, regularly stocked merchandise purchased online at can be returned for refund within 90 days of when you receive your order. Online purchases include both online orders that are picked up at a Home Hardware store and those that are directly shipped to you. Both types of online purchases can be returned to any Home Hardware store. 

Terms and Conditions:

Return online purchase to a Home Hardware store: 

Return online purchase by mail (Option for purchases shipped directly to you):

The Home Hardware Returns Policy may be modified at any time without notice.

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